WEBSITE INFORMATION
How enquiries and personal details are handled.
This policy explains how Lantea Electrical Services Ltd handles website enquiries and electrical project information, what information we need, how it is used and how you can exercise your privacy rights. Last reviewed: 4 November 2026.
YOUR PRIVACY
Lantea Electrical Services Ltd is the data controller for customer enquiry and project information. We are registered in England and Wales, company number 16696080. Our registered office is 15 Dewberry Way, Wellingborough, NN8 1GR. Contact us about privacy at info@lantea.co.uk or call 01933 375 170.
When you request a quote or book electrical work, we may collect your name, email, telephone number, postcode, property details, messages and any photographs or drawings you choose to provide. We also keep relevant invoices, communications, inspection reports and certificates for completed work.
We use this information to reply to enquiries, prepare quotations, arrange visits, provide electrical services, issue certificates, manage invoices and deal with follow-up questions. Our legal bases include taking steps before a contract, performing a contract, complying with legal obligations and our legitimate business interests.
You may ask to see, correct or, where the law allows, erase personal data we hold about you. You can also ask us to restrict processing or object to certain uses. Email info@lantea.co.uk with your request. You can complain to the UK Information Commissioner's Office at ico.org.uk.
INFORMATION HANDLING
We only use personal information for a genuine business purpose. We may use reputable providers for website hosting and forms, email, messaging, accounting and payment processing. We do not sell customer information or add people to marketing lists just because they asked for a quote.
Privacy enquiries →Website enquiries are collected through Webflow and may reach us through email, telephone or WhatsApp if you choose those options. We use the details to respond, prepare quotations and manage agreed work. Information may also be used to resolve a dispute or investigate a safety concern.
Invoices, payment details and relevant electrical test and certification records are kept where necessary for tax, professional, safety and legal duties. We retain information only for as long as reasonably needed for the purpose and applicable recordkeeping obligations.
Where necessary we use service providers such as Webflow, email and messaging services, and accounting providers including FreshBooks. We may share relevant details with professionals involved in your work or with authorities when legally required. Some providers may process data outside the UK using appropriate safeguards.
Featurable supplies the automatically updated Google rating and review count displayed on this website. Your browser requests this information directly from Featurable, which receives your IP address and basic technical information with the request. Our reviews display does not send enquiry details, set cookies or store a visitor identifier. See Featurable’s privacy policy for information about its processing, including in the United States.
Contact info@lantea.co.uk for access, rectification, erasure, objection or other rights requests. Some rights have legal exceptions, particularly where records must be retained. If we cannot resolve your concern, you may contact the Information Commissioner's Office at ico.org.uk.
WEBSITE COOKIES
We use essential storage to run this website and remember your cookie choice. Google Analytics is optional and its tag only loads after you choose Accept analytics. You can choose Reject analytics and continue using the website. Your choice is remembered for up to 180 days. Use Cookie settings at any time to review or change it.
Essential technologies support functions such as secure form submission, site reliability and remembering privacy preferences. These do not require consent when strictly necessary for the service requested.
After acceptance, Google Analytics helps us understand visits, telephone clicks, WhatsApp clicks and successful quotation requests. Analytics cookies include _ga and cookies beginning _ga_, configured to last up to 180 days. Our custom analytics events do not include names, email addresses, customer telephone numbers or enquiry messages. Advertising cookie consent, advertising user data consent and personalised advertising remain disabled. To withdraw consent, choose Cookie settings and Reject analytics. Google Analytics is disabled and accessible analytics cookies are removed. Your enquiry details remain on the page when you change your choice. Rejecting analytics prevents the Google tag from loading on subsequent pages.
For privacy questions, contact info@lantea.co.uk or 01933 375 170. You can change your analytics choice using Cookie settings. We review this policy when website providers or data handling change. Last updated: 4 November 2026.
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